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Filters

At the top of the Users page, you can filter the user list using multiple criteria:

  • Filter by Name: Search for users by their Discord username or Discord ID.
  • Filter by Category: Narrow down the user list based on specific ticket categories. You can filter by the category name or category ID.

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User List

The User List provides key details about each user who has interacted with your ticketing system:

  • Name: Displays the Discord username or Discord ID of the user.
  • Ticket Count: Shows the total number of tickets submitted by the user.
  • Last Ticket: Displays the date and time of the user’s most recent ticket.
  • View User: Click the View User button to view a detailed profile of the user’s activity, including their ticket history.

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Viewing a User’s Profile

When you click View User, you will be redirected to the User Profile page, which includes:

  • Profile Information: The user’s profile picture, Discord ID, roles, and date joined.
  • Ticket History: View all tickets submitted by the user, including status, category, and timestamp.
  • Tickets by Category: Displays a graph showing the total number of tickets submitted by category.
  • Quick Access: Click View in Discord to quickly navigate to the user’s ticket thread in Discord.