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Ticket Panels Overview

Ticket Panels in TicketPilot serve as the primary interface for users to submit support requests. These panels are customizable and can be configured to fit the unique needs of your server.

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How to Create and Configure a Ticket Panel

  1. Create a New Panel
    Click the Add Panel button at the bottom right of the screen. Enter a unique name for the panel, which will serve as the internal reference.
  2. Select an Embed Channel
    From the Embed Channel dropdown, select a text channel where the ticket creation message will appear. This is the channel users will interact with to open support tickets.
  3. Configure Ticket Categories
    Choose one or multiple ticket categories from the Ticket Categories dropdown. These categories will be displayed as buttons for users to select when submitting a ticket.

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Managing an Existing Panel

Once a panel has been created, you can manage and update it as needed:
  • Edit: Modify any settings such as the panel name, embed channel, or categories.
  • Deactivate/Activate: Temporarily disable the panel without deleting it.
  • Delete: Permanently remove the panel.
Ticket Panels provide a structured and user-friendly way for your community to seek support, helping your server stay organized and efficient.