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Reviews Overview

The Reviews feature allows users to leave feedback on the support they receive after their ticket has been closed. They can rate their experience from 1 to 5 stars, providing valuable insights into the quality of service and helping your support team improve over time.

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Configuration

In the Configuration tab, you can enable and customize the reviews system for your server.

  • Send reviews in channel: If checked, the bot will send reviews to a channel of your choice. Select the channel from the Reviews Overview Channel dropdown.
  • Feature enabled: Toggle this option to enable or disable the reviews feature for your server.

Once configured, the system will prompt users to leave a review after their ticket has been closed.

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Example Use Case

By collecting feedback, your server can monitor the performance of your support staff, identify areas for improvement, and ensure that users consistently receive high-quality assistance.