Configuration Overview

The Configuration section allows you to customize key settings for your guild and the messages TicketPilot sends. Here’s an overview of what you can manage:

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Guild Settings

In the Guild Settings tab, you can configure essential settings for your ticketing system. This includes:

• Ticket Forum: Select the forum channel where all tickets will be logged and managed (e.g., help-requests). If there are no available channels, ensure that a forum channel is created directly within Discord, then reload the page to display it here.

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Messages Configuration

In the Messages tab, you can customize the system-generated messages that TicketPilot sends. You can:

• Select Message to Edit: Choose which system message you want to modify (e.g., Ticket Opened Message).

• Message Placeholders: Use dynamic placeholders to make the messages more personalized, such as:

  • Ticket Creator User ID (%user_id%): Inserts the ID of the ticket creator.

  • Ticket Creator User Name (%user_name%): Displays the ticket creator’s username.

  • Category Label (%category_label%): Shows the category label for the ticket.

• Live Preview: A real-time preview of the message or embed is displayed on the right side, so you can see how it will look in Discord.

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Commands

This section allows you to assign permissions for different commands available in TicketPilot. You can:

• Assign Roles: Specify which roles can access a command.

• Command Overview: A list of all commands with a brief description of their function (e.g., /help, /close).

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Blacklisted Users

Use this page to manage a blacklist for your guild. Here’s what you can do:

• Add Entry: Add a user to the blacklist by their username or ID.

• Filter Options: Filter blacklisted users by reason or date range.

• Remove Entry: Unlist users when required.

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Bot Personalizer

Customize the appearance and basic behavior of your bot in Discord.