Setup Guide
Get Started with TicketPilot on Your Serve
Last updated
Get Started with TicketPilot on Your Serve
Last updated
In order to get TicketPilot running on your server, follow these simple steps. Be sure to have Administrator permissions on your server before proceeding.
It's essential to enable Community Features on your Discord Server, as the bot will not work properly without it. Here's how to switch your server to a community server:
Open your Server Settings.
Scroll down and select Community.
Click Enable Community and follow the promts to complete the setup.
Make sure you meet the necessary requirements, like enabling verified emails and explicit content filtering.
To manage all support requests, you'll need to set up two channels:
Forum Channel (For ticket storage)
Go to your server and click the Create Channel button.
Choose Forum as the channel type.
Name the channel (e.g., "Support Tickets" or "Help Requests").
Set appropriate permissions for your support staff.
Once created, this will be the dedicated space where every support ticket will be logged and managed.
Ticket Creation Channel (for opening tickets)
Create a Text Channel, e.g., "Support".
In this channel, your bot will post an embedded message containing a button that users can click to open a new ticket. Once clicked, the user will be guided through the ticket creation process in their DMs.
Navigate to the server selection field on TicketPilot's website. You'll see a list of servers you manage. Select the server you want to invite the bot to by clicking "Add" next to the server name. Once selected, you'll be prompted to grant the bot the necessary permissions. Make sure not to modify these permissions, as they are essential for proper bot functionality.
Now, you can choose a preset that includes categories, tags, and other settings for your tickets. While it's optional, we highly recommend selecting a preset to simplify setup.
After choosing (or skipping) the preset, you'll need to configure two channels:
Ticket Embed Channel: Select the text channel you created earlier (e.g., "Support") where the bot will post the ticket creation embed.
Ticket Forum: Choose the forum channel (e.g., "Help Requests") where tickets will be logged and managed.
And that's it, you're ready to use TicketPilot! Feel free to test your new setup by clicking the "Request Ticket" button in the "Support" channel. This will open a ticket directly in your DMs, allowing you to experience the ticket creation process and ensure everything is working smoothly with TicketPilot.
If you'd like to further customize your setup - such as customizing the ticket embed, adjusting support team roles, or fine tune other settings - check out our TicketPilot Configuration Documentation. There, you'll find everything you need to make the bot work exactly how you want it, ensuring it fits your server's unique needs.
Feel free to open a ticket in our Discord Server and one of our Staff Members will help you out.
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